Elearning Online Training Courses

Employee Dispute Resolution Course

  
 

TARGET AUDIENCE & PURPOSE

This Dispute Resolution Course is great for a group of individuals who will be looking at constructing and facilitating a review panel.

OBJECTIVES

How You Will Benefit:
  • What the Peer Review process is
  • How employees file grievances and how management should respond
  • How a facilitator and a panel is chosen
  • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
  • What responsibilities and powers a panel should have
  • Questioning techniques
  • Why peer review panels fail and how to avoid those pitfalls

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalised process. In this one-day training option, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.