Elearning Online Training Courses

Conflict Resolution Training

 

TARGET AUDIENCE & PURPOSE

Conflict Resolution Training is ideal for those who would like additional skills in resolving conflict or dealing with difficult people. Front line staff, managers and even in your personal life this session can help.

OBJECTIVES

During this course, participants will learn:
  • How their attitudes and actions impact others
  • New and effective techniques for dealing with difficult people
  • Coping strategies for dealing with difficult people and difficult situations
  • How to identify times when they have the right to walk away from a difficult situation
  • Techniques for managing and dealing with anger

In any organisation, large or small, conflicts and disputes become almost commonplace. These disputes need to be resolved in a mature and professional manner, regardless of their nature. This one day session with provide you with the skills and techniques to resolve conflicts in a swift and appropriate manner. Having the ability to resolve conflicts will provide you with greater self-esteem and confidence to tackle any disputes.